What Does an Annual Maintenance Contract (AMC) Include in Dubai? 

An Annual Maintenance Contract (AMC) in Dubai is a service agreement between a property owner (or tenant) and a maintenance provider for the routine upkeep, preventive maintenance, and emergency repairs of a property’s essential systems. Given Dubai’s climate and property demands, an AMC is a crucial tool for property management and peace of mind.

The Core Components of a AMC Dubai

While the specifics vary based on the package (Basic, Executive, Elite, etc.) and the service provider, virtually all residential and commercial AMCs in Dubai cover the three most critical areas of property maintenance: AC, Electrical, and Plumbing (MEP).

1. Air Conditioning (AC) Maintenance 

This is often the most vital service due to Dubai’s extreme summer heat. AC services typically include:

• Scheduled Preventive Maintenance (PPM): Regular, pre-scheduled inspections and deep cleaning of AC units (split units, central AC, chillers, etc.), usually quarterly or bi-annually.
• Filter and Coil Cleaning: Thorough cleaning of air filters, condenser coils, and drain pipes to ensure optimal efficiency and air quality.
• Gas Level Check and Top-Up: Checking refrigerant gas levels and topping up if necessary (though major gas leaks or refills might be chargeable in basic contracts).
• Fault Detection and Minor Repairs: Identifying and fixing minor electrical or mechanical issues within the AC unit.

2. Electrical Systems Maintenance 

Electrical components are essential for safety and function. Typical inclusions are:

• Routine Inspections: Checking main distribution boards (DB), circuit breakers, power sockets, switches, and light fittings.
• Troubleshooting and Repairs: Fixing minor electrical faults like flickering lights, faulty sockets, and minor short circuits.
• Safety Checks: Ensuring wiring is secure and complying with safety standards to prevent fire hazards.

3. Plumbing System Maintenance 

Plumbing issues, especially leaks and blockages, can cause significant property damage. AMC coverage usually includes:

• Leak Detection and Repair: Fixing visible leaks in pipes, faucets, showers, and sanitary ware.
• Drainage Clearance: Clearing minor blockages in sinks, toilets, and floor drains.
• Water System Checks: Inspecting water pumps, water heaters, and checking water pressure.

Beyond the Basics: Advanced AMC Inclusions

Many providers offer tiered packages that go beyond the basic MEP services, providing a more comprehensive property management solution.

Emergency and Call-Out Services 

A key benefit of an AMC is the guaranteed support for unexpected breakdowns. This usually features:

• Unlimited or Fixed Number of Emergency Call-Outs: Coverage for urgent issues like total power failure, heavy water leakage, or complete AC breakdown.
• Guaranteed Response Time: A commitment to dispatch a technician within a specified, often short, time frame (e.g., 2–4 hours) for emergencies.
• 24/7 Support: Access to a customer support desk at any hour, year-round.

Water Tank and Pest Control 

Especially common in villa AMCs, these services address local environmental needs:

• Water Tank Cleaning: Periodic cleaning and disinfection of residential water tanks.
• Pest Control: Scheduled treatment for common household pests such as cockroaches, ants, and rodents.

Handyman and General Repairs 

These cover minor repairs outside the major MEP systems:

• Minor Masonry and Carpentry: Fixing broken door hinges, lock handles, minor tile repairs, and small wall cracks.
• General Fixes: Hanging pictures or shelves, assembling minor furniture, and basic wall touch-up painting.

Important Considerations and Exclusions

When signing an AMC in Dubai, it’s vital to read the contract terms carefully, as not everything is covered.

Parts and Materials 

• Non-Comprehensive vs. Comprehensive:

Non-Comprehensive (or Basic) AMCs typically cover the labour and scheduled maintenance visits, but the cost of spare parts (e.g., a replacement AC compressor, water heater, or major electrical component) is billed separately.

Comprehensive AMCs usually include the cost of specified spare parts and materials, offering true fixed-cost maintenance.

Common Exclusions

• Major Structural or System Replacements: Full replacement of major equipment like water pumps, chillers, or extensive re-wiring is usually not included.
• External Authority Issues: Problems related to the main power, water, or telecommunications supply outside the property boundary (which are the domain of local authorities).
• Concealed Infrastructure: Accessing and repairing deep-set or concealed ducting, wiring, or piping that requires significant breaking of walls or floors.
• Aesthetic/Lifestyle Services: Deep cleaning (carpets, furniture), painting, gardening, landscaping, and pool maintenance (unless explicitly added in an Elite or Specialized package).

In conclusion, an AMC in Dubai is an essential service that provides predictable costs, preventive care, and rapid emergency response for a property’s critical systems. For residents, it’s the best way to ensure comfort, safety, and protect the value of their asset in a demanding environment.

From AC to plumbing, electrical to waterproofing—SpatialFit’s AMC covers it all. Call us today to book your plan.